Shipping Policy

Shipping Policy

Thank you for choosing Mercantile on Main St/Tout Goods for your shopping needs. We are committed to providing you with exceptional service and ensuring your order reaches you in a timely manner. Please review our shipping policy below:

Shipping Methods: We offer the following shipping methods for both our brick-and-mortar and online customers:

  • Standard Shipping
  • Expedited Shipping (if applicable)
  • In-Store Pickup (for local customers)

Processing Time: Orders are processed within 3-5 business days of receiving payment if the item is currently in stock. Please note that during peak seasons or sales, processing times may be extended.  If the item is a special order, processing times are dependent on product availability and shipping of the vendor.

Shipping Rates: Shipping rates are calculated at checkout based on the weight and destination of your order. We strive to provide competitive shipping rates to ensure you receive the best value.

Free Shipping: Enjoy free standard shipping on orders over $150 within the contiguous United States. This offer is automatically applied at checkout.

Shipping Destinations: We currently ship to addresses within the United States. For international shipping inquiries, please contact our customer service.

Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking information. This allows you to monitor the status and estimated delivery date of your package.

In-Store Pickup: Local customers have the option to select in-store pickup during checkout. You will be notified via email when your order is ready for pickup at our Brick-and-Mortar Location: 601 S. Main St, Ste 105, Grapevine, Texas. Please bring a copy of your order confirmation.

Shipping Restrictions: Some items may have shipping restrictions or may require special handling. Any restrictions will be clearly stated on the product page.

Lost or Stolen Packages: We are not responsible for lost or stolen packages. Please ensure the accuracy of your shipping address, and consider opting for a shipping method with tracking for added security.

If you have any questions or concerns regarding our shipping policy, feel free to contact our customer service.

Thank you for shopping with Tout Goods/Mercantile on Main St!